We are on a mission to bring joy to customer service
With ever-expanding digital technology and platforms for marketing, the number of digital marketing agencies have grown exponentially over the past few years. Digital lead generation companies come in all shapes and sizes, from one-person shops to larger enterprises servicing hundreds of clients. Regardless of their size, they all face the same challenges – an expensive and competitive operating environment, low success rates of automation, rapidly evolving consumer trends, technologies and tools to reach and influence them, and a dearth of human resource skilled in extracting and nurturing leads particular to the distinct business sectors their clients operate in. Overall, this results in marketers delivering a relatively expensive service with lower than desired conversion rates for their clients.
customer service automation
We want to place ourselves as a leading customer service automation platform. We started out in 2020 and built our own artificial intelligence solution with an idea to free up workers from ceaselessly repetitive tasks in in customer engagement. We take pride in developing unique business processes and with the help of the right technology, mapping those processes on that particular technology, which businesses can use to resolve customer inquiries more intelligently.
There are many ways to upgrade communication between your company and its customers. One effective method (both in terms of cost and results) for any business to improve their customer service game is by using chatbots. We have developed chatbots which will transform into you best digital assistant. Recently, chatbots have been applied in many different aspects of business and have had many proven records of success. Generally speaking, a bot is a piece of software designed to perform an automated task. And a chatbot is supposed to conduct a conversation with a human using textual or auditory methods. Chatbots simulate how a human would behave as a conversational partner and thus can answer questions and carry the conversation.
There are two primary kinds of chatbots a business can use:
A transactional chatbot is pre-designed to provide a customer with a fixed set of choices. A customer can select an option that is relevant to what they want to do or what problem they want to solve. Once a customer selects a choice, the chatbot will guide them through the whole process by providing more options to the customer until their question has been answered or until their problem has been solved. This kind of chatbot is excellent for businesses such as restaurants, online delivery services, and banks who know in advance what common solutions a customer may require.
A conversational chatbot, on the other hand, is designed to understand and respond to a conversation in a natural, human-like manner. To be able to do this, the chatbot is equipped with artificial intelligence and access to knowledge databases and other information so it can become ‘contextually aware’. Once it is contextually aware, it can pick up variations in a customers’ question/query/response and give relevant answers in a more human-like way. This kind of chatbot is used by businesses with advanced SaaS tools, as well as B2B companies providing enterprise solutions and online social platforms.
Dramatically Improve Customer Support:
Chatbots have been here since long and we have learned that there are two important reasons to make a chatbot an effective customer service agent for your business:
- Customers Prefer Texting: The primary means of communication with a chatbot is via text. And customers prefer this method. Moreover, The State of Global Customer Service Report 2018 shows that 66% of customers try to use self-service first. And one of the most effective self-service customer support tools that uses texting is a chatbot.
- Chatbot is Instant & 24/7: A chatbot, unlike a customer support agent, never takes breaks, sleeps or goes offline. With chatbots, businesses can provide 24/7 customer support. And that’s exactly what customers want: instant customer support that’s available at all times. The Live Chat Benchmark Report 2019 proves this. According to this report, live chat has a higher customer satisfaction rating than other customer support channels due to its speed and conversational nature.
LET’S GET IN TOUCH
If you have any question regarding how RXG AI can helo you plan for your company AI startegy, we encourage you to schedule an appointment or phone consultation with one of our professionals. We are pleased to offer awide range of service for the specific needs of your business.
100 West Road, Suite 300, Towson, MD 21204
+1 (410) 671-8020