We are on a mission to bring joy to customer service
SEAMLESSLY INTEGRATION
Seamlessly integration with your CRM
Our Chatbot is partnered with the world’s leading CRM providers. Integrate AI into your existing customer service workflows and connect your backend APIs for powerful process automation.
Automate processes
Connect APIs for end-to-end process automation.
60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs to automate common actions, like checking order statuses, downloading receipts and password resets.
Product search
Let your customers browse your products directly in chat.
Connect Our Chatbot to your product catalog to recommend products and guide buying decisions right when your customers want it most. Generate automated sales 24/7 or loop in your sales reps to close the deal.
Agent handoff
Handoff complex cases and sales opportunities to agents seamlessly.
Our Chatbot natively integrates into your existing CRM. Get AI which understands when a customer service agent is needed and loops them in with ease. Keep customer experiences exceptional, with seamless agent handoffs for key customer requests.
Intelligent technologies which automate mundane tasks will be the status quo for businesses. Our Chatbot is state-of-the-art and we are excited to partner with them.
Volker Hildebrand, Global Vice President at SAP and Author of “The Customer Experience Edge”
Rapid setup
Launch your customer service automation within weeks
It’s not just the setup that’s fast. Almost everything about Our Chatbot is rapid. Rapid setup, rapid integration, rapid results.
Go global
Scale to new languages and channels with ease
Start in one language, then take it global. Our AI performs at native fluency in all languages and text-channels. Duplicate bots to new geographies with ease and use chat models to launch email automation.
Autonomous learning
AI learns from your agents as they work
Our Chatbot learns from every interaction and gets better over time, with a model trained on your real conversations. Keep growing your automation level and your ROI, without the need for costly training.
Customer service automation in all languages
Most AI fails in complex languages. Not ours. Get AI which performs at native fluency in all languages and automate your customer service on a global scale.
Language agnostic
State-of-the-art accuracy in all languages
Be there for your customers, wherever they are. Native AI support in all of your languages, without the need for translations. Never compromise on quality again.
Tailored algorithms
Your own deep learning model, trained for your business
Your customers expect tailored solutions and so should you. Your Our Chatbot model trains on your historical conversations and learns to speak your business language. Get on-brand AI straight out of the box.
Our Expertise
There are two primary kinds of chatbots a business can use:
Transactional Chatbot
A transactional chatbot is pre-designed to provide a customer with a fixed set of choices. A customer can select an option that is relevant to what they want to do or what problem they want to solve. Once a customer selects a choice, the chatbot will guide them through the whole process by providing more options to the customer until their question has been answered or until their problem has been solved. This kind of chatbot is excellent for businesses such as restaurants, online delivery services, and banks who know in advance what common solutions a customer may require.
Conversational Chatbot
A conversational chatbot, on the other hand, is designed to understand and respond to a conversation in a natural, human-like manner. To be able to do this, the chatbot is equipped with artificial intelligence and access to knowledge databases and other information so it can become ‘contextually aware’. Once it is contextually aware, it can pick up variations in a customers’ question/query/response and give relevant answers in a more human-like way. This kind of chatbot is used by businesses with advanced SaaS tools, as well as B2B companies providing enterprise solutions and online social platforms.
Dramatically Improve Customer Support:
Chatbots have been here since long and we have learned that there are two important reasons to make a chatbot an effective customer service agent for your business:
- Customers Prefer Texting: The primary means of communication with a chatbot is via text. And customers prefer this method. Moreover, The State of Global Customer Service Report 2018 shows that 66% of customers try to use self-service first. And one of the most effective self-service customer support tools that uses texting is a chatbot.
- Chatbot is Instant & 24/7: A chatbot, unlike a customer support agent, never takes breaks, sleeps or goes offline. With chatbots, businesses can provide 24/7 customer support. And that’s exactly what customers want: instant customer support that’s available at all times. The Live Chat Benchmark Report 2019 proves this. According to this report, live chat has a higher customer satisfaction rating than other customer support channels due to its speed and conversational nature.
LET’S GET IN TOUCH
If you have any question regarding how RXG AI can help you plan for your company AI startegy, we encourage you to schedule an appointment or phone consultation with one of our professionals. We are pleased to offer an wide range of services for the specific needs of your business.
OUR ADDRESS
100 West Road Suite 300 Towson, MD 21204
CALL US
+1 (410) 671-8020
EMAIL US
info@rxgai.com